Find answers to common questions
TCL combines cutting-edge technology with affordable pricing. We offer features like QD-Mini LED, QLED, and 4K UHD displays with advanced processors, Dolby Atmos sound, and Google TV smart platform - all at competitive prices.
QD-Mini LED combines Quantum Dot color technology with Mini LED backlighting for exceptional brightness, contrast, and color accuracy. It provides deeper blacks, brighter highlights, and more vivid colors than traditional LED displays.
Yes! TCL products are designed with energy efficiency in mind. Our DC Inverter air conditioners can save up to 60% on electricity costs, and our TVs meet international energy efficiency standards.
All TCL products come with a 1-year comprehensive warranty covering manufacturing defects and component failures. Extended warranty options are available for purchase.
Contact our customer service at 042 37372086 or email info@tclpakistan.com with your product details and proof of purchase. Our team will guide you through the warranty claim process.
We have authorized service centers across Pakistan in major cities including Karachi, Lahore, Islamabad, and Faisalabad. Contact us to find the nearest service center.
You can purchase TCL products from authorized retailers nationwide, or contact us directly at 042 37372086 for assistance with your purchase.
Yes! We provide home delivery and professional installation services across Pakistan. Installation fees may vary by product and location.
We accept cash on delivery, bank transfers, and credit/debit cards. Easy installment plans are also available through select retailers and banks.
Products can be exchanged or returned within 7 days of purchase if unopened and in original condition. Please refer to our return policy or contact customer service for details.
Go to Settings > Network & Internet > WiFi, select your network, and enter the password. For detailed instructions, refer to your product manual or contact our support team.
First, check the batteries. If that doesn't help, try resetting the remote by removing batteries for 30 seconds. If issues persist, contact our support team for a replacement.
Go to Settings > System > About > System Update. If an update is available, follow the on-screen instructions. Ensure your TV is connected to the internet.